Refund Policy

Last updated: 13 July 2026

DXLens subscriptions are billed monthly. Orders are processed by our merchant of record, Paddle, which handles payments, billing, and refunds on our behalf.

14-day refund window

You can request a full refund within 14 days of a purchase or of a subscription renewal. Refunds are returned to your original payment method.

How to request a refund

• Use the “View receipt” or “Manage subscription” link in your order confirmation email.
• Contact Paddle support at paddle.net.
• Email us at support@dxlens.io.

Once a refund is issued, your access to DXLens ends.

Free trial and cancellation

We offer a 7-day free trial without a card so you can evaluate DXLens before paying. You can cancel your subscription at any time; cancellation takes effect at the end of your current billing period, and access continues until the end of the paid period.

Questions: support@dxlens.io